Bought my dream watch from these guys and I couldn't have been treated any better. Very friendly, professional and couldn't do enough for me. Thanks guys????????????
Disrespectful employees, I was trying to explain an issue I had with 120 pounds bracelet that tarnished in less than a month, began to argue with me and tell me I wasn’t right and the bracelet is obviously going to get scratched because of the design of the charms, wasn’t interested in what I had to say. In addition to this I got ignored whilst employees would just go into the back after they had finished with another customer and saw me waiting and didn’t return to ask me if I was interested in anything. He then said there’s nothing he can do other than send it back to micheal kors, don’t understand why you’re selling low quality jewelry and then can’t deal with the issues that come along. I will never shop here again.
Wandered L1 looking for jewellery stores. Went in a handful of them and my last was Ernest Jones. Elderly guy greeted us, he had charisma and confidence. He was attentive and talked through details about wedding rings. Most importantly he didn't hesitate to letting us try on a few. This was very different to Goldsmiths. It's a shame because on this occasion I gave Ernest Jones my money on the basis of the customer service. And I'm happy to say I pick my wedding ring up in a couple of weeks, hopefully from the same guy who gave me such good customer service
In-Store service is fine...but try dealing with their customer service on the phones...its absolutely abysmal...they lie time after time and expect you to wait indefinitely for wedding rings to be delivered. I cancelled my order and went elsewhere. My advice is read reviews carefully before you visit Ernest Jones.
